Customer Service
General
Customers of Portalarium and its products who have questions are asked to first consult our online Support site for Frequently Asked Questions (FAQs) and Knowledge Books (KBs) assistance before contacting the company directly. The support site can be found at http://support.portalarium.com.
If you were unable to find satisfactory resolution there, please contact us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Purchase Terms
Purchases of any virtual currency or virtual items sold by Portalarium are purchases of a limited, non-transferable, revocable license. The license may be terminated immediately if your account is terminated for any reason, in Portalarium's sole and absolute discretion, or if Portalarium discontinues providing the Services.
You agree that all purchases of virtual currency or virtual items sold on our site are final. No refunds will be given, except in our sole and absolute discretion. You agree that virtual currency or other virtual items will be forfeited if your account is terminated for any reason, in Portalarium's sole and absolute discretion, at Facebookâs sole and absolute discretion, or if Portalarium discontinues providing the services on the site. You agree that the purchase of virtual currency or virtual items sold on the site is the purchase of a limited license and that you have no property interest in the virtual currency or virtual items.
In Case of a Billing Error
If you were charged for items you did not purchase, or you did not receive the items you purchased, or if you were charged an incorrect amount, you may request a refund or correction by asking a question via Portalarium's customer service website at http://support.portalarium.com or by emailing Portalarium Support at This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .